What Is the Virtual Help Desk?

IABC Boston is offering a new service  — a monthly Virtual Help Desk. To learn more about what it is and how you can take advantage of it, we sat down with IABC Boston Co-Vice President of Programming Cindy Hutter.

What is the Virtual Help Desk?

The virtual help desk is a monthly opportunity to get help from your peers with a communications problem, question or to even brainstorm ideas for a project. Register in advance and then call in anytime during the hour. The two designated help desk “experts” for the session are there to help, along with anyone else who calls in.

Why did you create it?

With so many of us working in one-person or even small departments, we can be missing the opportunity to bounce ideas or questions off of peers. Our members are really smart people with diverse experience, and it’s nice to be able to ask initial and follow-up questions in real time, which is harder to do in our social media groups.

Who do you think the Virtual Help Desk could be useful for?

Anyone who is looking for some feedback on their communication challenges or questions.

What sort of topics are covered?

That depends on the callers. We’ve had questions about podcasting, employee communications and executive communications. You bring the topics; we’ll weigh in.

You can sign up for January’s Virtual Help Desk here.